Fair Gambling Policy

Fair Gambling Policy – Lottomart is operated by Platinum Gaming Ltd, a company licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005. For customers accessing Lottomart from Great Britain, the service is licensed and regulated by the Great British Gambling Commission.

All online products offered by Lottomart are provided by companies licensed by the Gambling Commission and approved by the Gibraltar Gambling Commissioner. This includes all products available on the Lottomart website, the Lottomart downloadable client, and the Lottomart mobile WAP version and mobile app.

Random Number Generators (RNGs)


The outcomes for Bingo and Games on Lottomart are generated using Random Number Generators (RNGs). In compliance with applicable regulations, all supplier RNGs have undergone and passed external compliance testing. These tests, conducted against globally recognized standards for remote gambling jurisdictions, including Gibraltar, involve a thorough review of the RNG source code, design, and data analysis. The results confirm that the RNGs produce numbers with sufficient unpredictability, fair distribution, and no bias toward specific outcomes.

Comprehensive Testing for Casino and Sportsbook Products


All Casino and Sportsbook products offered by Lottomart undergo rigorous testing before launch. This includes External Compliance Testing conducted by an approved testing house, which verifies functionality, display, transactions, rules, and mathematical calculations (e.g., Return to Player (RTP)). Following this, Internal Testing is performed by our in-house Product Compliance team, including Integration Testing and User Acceptance Testing, to ensure the games perform as expected on our platform.

Theoretical Return to Player (RTP)


The Theoretical RTP is a calculated percentage representing the expected return of the total money wagered over a large number of game plays (e.g., hundreds of millions). While individual game outcomes can vary significantly, the average return over time will approach the Theoretical RTP. This value is determined either through analytical methods (for non-strategy-dependent games like slots) or via computer simulations (for strategy-dependent games like blackjack or poker).

For more details on the fairness of specific games, please visit the game’s information section.

Frequently Asked Questions

1. How can I be sure that Lottomart’s games are fair and random?
Lottomart is a trusted and well-established brand, licensed and regulated in Gibraltar, a leading jurisdiction for online gambling. We are committed to providing verifiably fair gambling. All our games meet strict regulatory standards set by the Gibraltar Gambling Commissioner and are rigorously tested and certified as fair and random by independent test houses before being made available to players.

For more information on our regulatory requirements and a list of approved independent test laboratories, visit: Gibraltar Remote Gambling.

2. What is a Random Number Generator (RNG), and why is it important?
A Random Number Generator (RNG) is software that generates a sequence of numbers or symbols without any predictable pattern over millions of plays. It ensures the randomness and fairness of game outcomes on our platform.

3. How can I be sure the RNG is truly random and fair?
Our RNGs, provided by software suppliers, have been rigorously tested and certified as random and fair by independent test houses like eCOGRA. These entities meet the highest standards required by the Gibraltar Minister for Gambling.

4. What does Return to Player (RTP) mean?
Each game has a Theoretical RTP and an Actual RTP.

  • The Theoretical RTP is the expected return of the total money wagered over millions of plays, expressed as a percentage. For example, a game with a 98% RTP returns 98% of the total bets to players on average.
  • The Actual RTP is determined through periodic analysis of game outcomes to ensure it remains close to the Theoretical RTP, confirming the game’s fairness and proper functionality.

RTP analysis is conducted quarterly to maintain accuracy.

5. The RTP for a game doesn’t match my experience. Why?
RTP is a measure of all players’ combined results, not individual outcomes. Some players may win significantly (e.g., 5000% RTP), while others may lose. The advertised RTP reflects the average return across all players over time.

6. How can I access details of the games I’ve played?
You can view your Game History in the ‘My Account’ section on the Lottomart homepage. This allows you to search for results using a specific date or time period.

7. How can I be sure that live gaming is fair?
Live gaming takes place in controlled studios, with all activities recorded and monitored. Statistical performance checks are conducted similarly to RNG-based games. While live dealers may occasionally make errors, these are immediately visible to players and supervisors. If you encounter any issues, contact the Live Casino Pit Boss via the chat function or reach out to Customer Services via Live Chat, email, or phone. Be sure to note the game ID for quicker resolution.

For further assistance or inquiries, please contact Lottomart Customer Services. We are dedicated to ensuring a fair and enjoyable gaming experience for all our players.